IT Infrastructure Library (ITIL) Information security from a business perspective.

ITIL – Information Security Service Management Implementation

IT Infrastructure Library (ITIL) is an IT service management framework designed to organize a company around services for the customer. ITIL means running IT as a services business where the services, as perceived by a customer, are the #1 driving and aligning force in the organization.

Some organizations are production-computing oriented, and they face back toward the IT infrastructure, with very little focus on the customer. At the other end of the spectrum, there are enterprises that know their customers well and that organize around the idea that they exist to provide a service. They think of themselves as providing a discrete set of services for a discrete set of customers, and have mechanisms in place to manage the quality of that service as perceived by the customers. That is IT service management.

TalaTek ITIL Security Management Service

The TalaTek team is ITIL-certified and can assist your organization in answering the question: “How do I manage information security?” The starting point is the proper organization of information security, i.e. responsibilities, powers and duties that are clearly specified in reducing levels of abstractions:

• Policy – which objective are we aiming for
• Processes – what has to happen to achieve those objectives
• Procedures – who does what and when
• Work instructions – how do we specifically do that, and when and where